A former Facebook employee has told US lawmakers that the company’s sites and apps “harm children, stoke division and weaken our democracy”.
Frances Haugen, a 37-year-old former product manager turned whistleblower, heavily criticised the company at a hearing on Capitol Hill.
Facebook however said Ms Haugen spoke about areas she has no knowledge of.
It comes amid growing scrutiny of the social media giant and increasing calls for its regulation.
Both Republican and Democratic senators on Tuesday were united in the need for change at the company – a rare topic of agreement between the two political parties.
‘Profits over people’
Ms Haugen told CBS News on Sunday that she shared a number of internal Facebook documents to the Wall Street Journal in recent weeks.
Speaking on 60 Minutes, she said that the company repeatedly chose profit over the mental health of its users – including teenage girls.
This was a theme she continued during her testimony on Tuesday. “The company’s leadership knows how to make Facebook and Instagram safer, but won’t make the necessary changes because they have put their astronomical profits before people,” she said.
She criticised the company’s founder and chief Mark Zuckerberg for having wide-ranging control, saying that there is “no one currently holding Mark accountable but himself.”
And she praised the massive outage of Facebook services on Monday, which affected users around the world. For context, the company reported it had 1.88 billion daily active users on average in March 2021.
“Yesterday we saw Facebook taken off the internet,” she said. “I don’t know why it went down, but I know that for more than five hours, Facebook wasn’t used to deepen divides, destabilize democracies and make young girls and women feel bad about their bodies.”
The answer, she told senators, was congressional oversight. “We must act now,” she said.
Facebook has denied her accusations, defending its safety record and its safeguards put in place for the US 2020 election and beyond.
As she spoke, the company’s policy communications director Andy Stone live tweeted a response to her testimony, saying she was being asked about areas she did not work on – including child safety and Instagram.
Lawmakers from both parties voiced criticism of Facebook during the hearing.
“The damage to self-interest and self-worth inflicted by Facebook today will haunt a generation,” Democratic Senator Richard Blumenthal said. “Big Tech now faces the Big Tobacco jaw-dropping moment of truth.”
Marsha Blackburn, a Republican senator from Tennessee, said the social media company “is not interested in making significant changes to improve kids’ safety on their platforms, at least not when that would result in losing eyeballs on posts or decreasing their ad revenues.”
Fellow Republican Dan Sullivan said the world would look back and ask “What the hell were we thinking?” in light of the revelations about Facebook’s impact on children.
And Democratic Senator Edward Markey told the company, “Your time of invading our privacy and preying on children is over. Congress will be taking action.”
Republicans and Democrats agree at last
At last, Republicans and Democrats in Congress have something they can agree on – Facebook and the threat they believe it poses.
During Frances Haugen’s whistleblower testimony on Tuesday, senators on the left and the right expressed concern that the social media giant is too big and too powerful.
They had different examples in mind, of course. Democrat Amy Klobuchar worried that the company’s algorithms promoted the kind of extremist views that instigated the 6 January attack on the US Capitol. Republican Ted Cruz highlighted what he saw as Facebook’s censorship of conservative viewpoints.
Others focused on evidence Facebook ignored its own research that Instagram adversely affected the mental health of teenage girls.
Facebook’s best hope at this point may be that their opponents fracture apart over the best measures to address these concerns; that political gravity, in the end, reasserts itself.
Their executives have a limited amount of time to respond, however, if they want to avoid the political consensus becoming that the answer to the Facebook problem is the same one applied to Bell telephone in the 1980s – breaking the company apart.
SOURCE: BBC News